Terms & Conditions

Last updated: October 2, 2026

These Terms and Conditions ("Terms") govern your access to and use of the Pasta Grill by Enzo website and online ordering platform, including Pasta Grill Rewards (together, the "Services"), operated by Pasta Grill by Enzo, 1916 Route 57, Hackettstown, NJ 07840 ("Pasta Grill," "we," "us," or "our"). By visiting the Services, creating an account, joining Pasta Grill Rewards, clicking "Place Order," or otherwise using the Services, you agree to be bound by these Terms. If you don't agree, please don't use the Services.

"You" and "your" mean whoever is ordering, browsing, or holding an account — diner, member, or guest. These Terms incorporate our Privacy Policy by reference.

1. Who We Are & Scope of the Services

Pasta Grill by Enzo is a single, family-run restaurant location. The Services let you browse our menu, place pickup or delivery orders, and manage a Pasta Grill Rewards account. We don't operate a mobile app or kiosks, and online ordering through the Services doesn't include gift cards or dine-in reservations — table reservations are handled separately through our reservations partner, linked from our site.

2. Menu, Allergens & Dietary Information

We take dietary needs seriously: gluten-free dishes are made in separate pans with separate utensils, and gluten-free pizzas bake in dedicated ovens. That said, we're a working kitchen that also handles wheat, dairy, eggs, nuts, soy, and shellfish, so we can't guarantee any dish is completely free of allergens. Please flag any allergy to your server, or in your order notes, before you order.

3. Reservations & Private Events

Table reservations, made through our reservations partner, are held for a reasonable grace period past the reserved time; seating preferences such as a booth should be requested in advance and can't always be guaranteed. Private event pricing is quoted per person, plus New Jersey sales tax and a 20% gratuity; events run three hours, with setup access starting an hour before, and extra time can be purchased. Glitter, confetti, tape, and tacks aren't allowed and may result in a damage charge, and published package minimums apply.

4. Accounts

Creating an account is optional but required to join Pasta Grill Rewards. You agree that the information you give us — including your name, contact details, and payment information — will be accurate, current, and complete, and that you'll keep it up to date. You're responsible for keeping your login credentials confidential and for all activity under your account; please tell us right away at mansfield@enzospastagrill.com if you suspect unauthorized use. You may not sell, trade, or transfer your account to anyone else.

5. Age Requirement

You must be 18 or older to use the Services. If you're younger than 18, a parent or legal guardian needs to be involved, agree to these Terms on your behalf, and take responsibility for how you use the Services, including Pasta Grill Rewards.

6. Electronic Communications & Acceptance

Creating an account, placing an order, or clicking "Place Order" through the Services counts as signing — it forms a binding agreement just as a pen-and-paper signature would. You agree to get agreements, order confirmations, receipts, and other notices from us by email or text at the contact details on your account.

7. Intellectual Property

The Services — including our menu content, recipe descriptions, photography, logo, and site design — belong to Pasta Grill by Enzo or our licensors and are protected by applicable copyright, trademark, and other intellectual property laws. These Terms let you use the Services for your own personal, non-commercial ordering. You may not reproduce, scrape, republish, or otherwise commercially exploit any part of the Services, or remove any copyright or trademark notices, without our written permission.

8. Prohibited Uses

Please don't use the Services for anything unlawful or fraudulent, to pretend to be someone you're not, to mess with how the Services run or stay secure, to pull data with bots or scrapers faster than a person clicking around could, to game Pasta Grill Rewards points or discount codes, or to place an order you don't mean to pay for.

9. Reviews & Feedback

If you submit a review, photo, or feedback to us — including through our contact form — you confirm you have the right to share it and that it doesn't violate anyone else's rights. You grant us a non-exclusive, royalty-free license to use, reproduce, and display that content in connection with operating and promoting the Services. We may remove submitted content at our discretion, and we're not obligated to use or respond to ideas or suggestions you send us.

10. Orders, Pricing & Payment

Menu items, prices, and availability are shown at the time you order and may change without notice; we try to keep this information accurate but may occasionally need to correct errors, including pricing errors. Posted prices may not include applicable tax, delivery fees, service fees, or tips, which are shown at checkout before you confirm your order.

Placing an order authorizes us and our payment processor to charge your chosen payment method for the full total, less any Pasta Grill Rewards discount applied; by using a card or account, you're confirming it's yours to use. Payments run through a third-party payment processor — we don't store your full card number, and that processor's own terms also apply to the transaction.

Your order is an offer to buy, and a contract is formed once we accept it and begin preparing it. We may decline, cancel, or limit an order at our discretion — for example if an item is unavailable, if a delivery address is outside our serviceable area, or if we suspect fraud or misuse of a reward or promotion.

11. Pickup Orders

Pickup orders are prepared fresh once accepted and held for a reasonable time at the restaurant. Please arrive at or after your estimated pickup time; pickup timing and food quality after a delay can vary. For food-safety reasons, orders left uncollected for an extended period may be discarded, and no refund is due for an order that was prepared and made available but not collected, except where we decide otherwise or where required by law.

12. Delivery Orders

Delivery is available to addresses within our serviceable radius of the restaurant; the Services will let you know before checkout if an address is out of range. Delivery times shown are estimates, not guarantees, and delivery may be fulfilled by us or by a third-party delivery provider. You're responsible for providing an accurate delivery address and being reasonably available to receive the order; if delivery can't be completed because of inaccurate address information, your unavailability, or another cause attributable to you, the order is still considered fulfilled and charged. By placing a delivery order, you agree we may share your name, address, phone number, and order details with our delivery provider as needed to complete delivery.

13. Cancellations & Refunds

Because food is prepared fresh after your order is accepted, we generally can't cancel, modify, or refund an order once preparation has started, and change-of-mind requests after that point aren't eligible for a refund. If something was wrong with your order — missing items, an error on our end, or a quality issue — contact us at mansfield@enzospastagrill.com or +1 (908) 813-8535 promptly and we'll make it right. Where we approve a refund, it's processed to your original payment method as a courtesy and isn't an admission that the order wasn't provided.

14. Pasta Grill Rewards

Pasta Grill Rewards is our loyalty program, described in full below. By joining, you also agree to this section.

Program overview. Membership is free, optional, and open to individuals only — there's no purchase necessary to join, and there's a single membership tier (no VIP levels or qualifying spend thresholds). We may modify, suspend, or end the program, these terms, earn rates, or redemption options at any time; current terms always govern and are reflected on the Rewards page.

Qualifying purchases. Points are earned on eligible purchases of food and beverages through the Services, excluding tax, tips, delivery and service fees, and the portion of an order covered by a discount, credit, or redeemed reward.

Earning points. Members earn 10 points for every eligible $1 spent, and 20 points for every eligible $1 spent on Tuesdays. You must be signed in to your account at checkout for online orders to earn points. Points have no cash value and aren't transferable, and may be reversed if issued in connection with an order that's later refunded, canceled, or found to be fraudulent or made in error.

Welcome credit. New members receive a one-time $5 credit toward their first order of $25 or more.

Birthday & anniversary benefits. Members receive a benefit toward an eligible entrée or pasta on their birthday, a complimentary dessert (up to $9) on their membership anniversary, and two complimentary glasses of wine on their wedding anniversary (dine-in only), subject to the amounts and eligibility shown on the Rewards page.

Refer & Earn. This is separate from the welcome credit above. If you share your referral link or code, you and the friend you refer can each receive a discount off a qualifying order, as described on the Rewards page; your reward is issued once your referred friend completes their first qualifying purchase.

Redeeming points. Points can be redeemed for garlic knots (600 points), a dessert up to $9 (1,200 points), select craft pizza up to $16.95 (2,500 points), or select pasta up to $24.95 (4,500 points), as detailed on the Rewards page. One reward per transaction, no minimum purchase required; taxes, gratuities, alcohol, upgrades, substitutions, and add-ons are excluded, and items priced above the eligible reward value aren't included. Redeemed rewards have no cash value.

Points expiration. Points expire 365 days after they're earned.

Errors, fraud & account actions. We may correct errors in points, balances, or redemptions, and may suspend, adjust, or close an account that we reasonably believe is being used fraudulently or in violation of these Terms.

Ending your membership. You may stop participating in Pasta Grill Rewards at any time by contacting us. If you do, any unused points and rewards are forfeited.

15. Email & Text Communications

If you opt in at signup, we'll send you email news and offers from Pasta Grill. If you separately opt in to text messages, you agree to receive recurring automated marketing and order text messages from Pasta Grill by Enzo at the mobile number you provide; consent to text messages is never a condition of purchase. Message frequency varies and message and data rates may apply. Reply STOP to any text to unsubscribe, or HELP for help. You can unsubscribe from marketing emails using the link in any email. We may still send you transactional messages about an order or your account regardless of your marketing preferences.

16. Third-Party Links

The Services may link to third-party sites we don't control, such as our reservations partner, delivery provider, or social media. We aren't responsible for the content, policies, or practices of those sites, and using them is at your own risk.

17. Disclaimer of Warranties

We provide the Services as they are, without guarantees beyond what the law requires us to give. That means we don't promise the Services — or the menu, pricing, or availability information on them — will always be accurate, uninterrupted, or free of mistakes. You use the Services at your own risk.

18. Limitation of Liability

Where the law allows it, Pasta Grill by Enzo won't be responsible for indirect or knock-on losses connected to your use of the Services. If we are found liable for something, the most we owe is capped at what you paid for the order the claim is about. Where a particular limitation isn't allowed under local law, it applies only as far as that law permits.

19. Indemnification

You agree to indemnify and hold Pasta Grill by Enzo harmless from claims, losses, and expenses (including reasonable attorneys' fees) arising from your violation of these Terms, your misuse of the Services, or your violation of applicable law.

20. Dispute Resolution & Governing Law

If something goes wrong, email us first at mansfield@enzospastagrill.com and let us try to sort it out directly — that resolves most order issues. New Jersey law controls how these Terms are read, and if a dispute ever needs a court, it belongs in a New Jersey state or federal court.

21. Changes to These Terms

We may update these Terms from time to time; the version posted here at the time you place an order governs that order. Continuing to use the Services after an update means you accept the revised Terms.

22. Entire Agreement & Severability

These Terms, together with our Privacy Policy and the Pasta Grill Rewards details above, make up the whole deal between you and Pasta Grill for the Services — nothing else, written or said elsewhere, changes it. If a court strikes down one part of these Terms, everything else still stands.

23. Contact Us

Pasta Grill by Enzo, 1916 Route 57, Hackettstown, NJ 07840 · +1 (908) 813-8535 · mansfield@enzospastagrill.com